Secretary
Coming soon
Something down at 2am? A real person answers. No phone tree, no ticket queue.
1-800-810-9846Paying your bill online isn't available just yet — we're working on it. For now, give us a call and we'll take care of it.
(828) 526-4248No overseas call center, no phone tree maze. When you call, you get someone who has been to your street.
Every trench, every strand, every splice. That's why we can tell you which pole a problem is at instead of reading you a script.
The same crew installs your service and shows up if something breaks. Over time you'll know them by name — and they'll know your setup.
Dispatch runs out of Highlands, not a regional hub three hours away. That's the difference between same-day and next-week.
Fiber doesn't keep business hours and neither does trouble. There's a real number to call at 2am, and someone picks it up.
Local office during the day, and a 24-hour line when it can't wait.